TERMS & CONDITIONS

PremWood Furniture
Website: https://premwood.in/

1. Acceptance of Terms

By accessing our website or placing an order, you agree to these Terms & Conditions and the applicable Shipping, Return & Refund, and Privacy Policies of PremWood Furniture.

2. Products & Descriptions

We make reasonable efforts to display accurate product descriptions, photographs, dimensions, materials, finishes, and prices. Customers must review the product details carefully before placing an order.

Natural variations in solid wood grain, cane texture, and shade are normal characteristics of handcrafted furniture. Minor differences in colour due to lighting, photography, or screen settings may occur. These variations do not automatically constitute a product defect.

3. Order Confirmation

An order is subject to confirmation and acceptance by PremWood Furniture. We reserve the right to contact customers to verify order details, delivery addresses, payment status, and customization requirements.

If an order cannot be fulfilled due to an inventory error, pricing error, or other legitimate reason, we will inform the customer and process any refund due in accordance with applicable law.

4. Pricing & Payments

All prices are displayed in Indian Rupees (INR), unless otherwise stated.

Customers must pay the amount specified at checkout or agreed in writing. Any advance payment, balance payment, customization charge, or additional delivery charge will be communicated before it becomes payable.

Production or dispatch may depend on receipt of the agreed payment. Refunds, where due, will be processed in accordance with applicable law and the relevant policy.

5. Delivery Time

Our standard estimated delivery time is 2–3 weeks (14–21 days) from order confirmation and receipt of the required payment.

Customized, made-to-order, bulk, or specially finished products may require additional time. Significant changes to the estimated delivery timeline will be communicated where reasonably possible.

Delivery may be affected by transportation disruptions, adverse weather, natural disasters, strikes, or other circumstances beyond our reasonable control. This does not exclude any customer rights or remedies available under applicable law.

Customers are responsible for providing a complete and accurate shipping address, PIN code, and contact number.

6. Safe Packaging & Delivery

PremWood Furniture takes responsibility for reasonable protective packaging and safe dispatch of products sold through our website.

If furniture arrives damaged during transportation, customers should notify us promptly, preferably within 24 hours of delivery, with photographs of the packaging, shipping label, and damaged product. An unboxing video is helpful for verification.

Customers should retain the original packaging and report visible damage to the delivery provider wherever possible.

We will investigate genuine claims and provide an appropriate remedy, such as repair, replacement, or refund, as applicable under our policies and Indian consumer protection law.

Failure to report damage within 24 hours or the absence of an unboxing video will not automatically remove any statutory rights available to the customer.

7. Return & Refund Policy

Returns are not accepted for change of mind, personal preference, or a change in interior requirements, provided the product conforms to the agreed order and applicable law.

Customized products involving customer-specific dimensions, fabric, colour, finish, or design ordinarily cannot be returned or cancelled merely because the customer changes their mind after production has commenced.

However, this policy does not exclude legally required remedies for defective, damaged, incorrect, or materially misdescribed products, or other circumstances where a refund, replacement, or return is required by applicable law.

Approved refunds will be processed through an appropriate payment method within the applicable timeframe.

8. Custom Orders & Modifications

Customers must verify dimensions, colour, finish, fabric, quantity, configuration, and other specifications before confirming an order.

Customization requests must be confirmed in writing. Once manufacturing or customization begins, changes may not be possible or may incur additional charges, which will be communicated for approval.

The confirmed invoice, order details, and written customization agreement will be used to establish the agreed product specifications.

9. Warranty & Product Care

Any warranty applies only where expressly stated on the product page, invoice, or separate warranty document.

Warranty coverage and exclusions will be governed by the applicable written warranty terms. Damage caused by misuse, improper maintenance, unauthorized alterations, or failure to follow care instructions may not be covered to the extent permitted by law.

Nothing in these terms limits statutory consumer rights.

10. Customer Responsibilities

Customers must provide accurate contact and delivery information, ensure reasonable access to the delivery location, and cooperate with delivery arrangements.

Additional services such as installation, assembly, or carrying furniture to upper floors are included only where expressly specified in the order. Any additional charges must be communicated and agreed upon in advance.

11. Limitation of Liability

PremWood Furniture will take reasonable care in processing orders, packaging products, arranging dispatch, and handling customer complaints.

To the extent permitted by law, we are not responsible for losses arising solely from inaccurate information supplied by the customer, unauthorized product modifications, misuse, or circumstances beyond our reasonable control.

Nothing in these terms excludes liability or restricts a customer’s rights where such exclusion or restriction is prohibited by applicable law.

12. Intellectual Property

Website content, including photographs, product descriptions, logos, graphics, and branding, may not be copied, reproduced, or commercially used without permission from the relevant rights holder, except where permitted by law.

13. Privacy

Customer information will be handled in accordance with our Privacy Policy and applicable data protection laws. Information may be used for order processing, delivery coordination, customer support, and other disclosed legitimate purposes.

14. Complaints & Customer Support

For questions about orders, payments, delivery, damage, or refunds, customers should contact PremWood Furniture through the official contact details published on https://premwood.in/.

Please provide your order number, contact details, and supporting photographs or documents where relevant.

Grievance Officer: The designated officer’s name and contact details should be published on the website before this policy is finalized.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. Updates will be published on our website. The terms applicable to an existing order will be determined in accordance with applicable law and the terms communicated when that order was placed.

16. Governing Law

These Terms & Conditions are governed by the laws of India. Disputes will be handled by competent authorities or courts in accordance with applicable law.

17. Contact Information

PremWood Furniture
Website: https://premwood.in/

Please use the official contact details published on our website for assistance.

By placing an order, customers acknowledge that they have had the opportunity to review these Terms & Conditions and the applicable policies.